Support

A real person reads every email. We usually reply within a couple of days.

Include the email address or username on your Kinetic account so we can find it quickly.

Frequently asked questions

How do I report a post or a user?

Email [email protected] with the username and a screenshot, plus roughly when you saw it. We review every report within 24 hours and remove content — or accounts — that break the rules in our Terms. Kinetic has zero tolerance for harassment, sexual content, hate speech and other objectionable material.

How do I delete my account?

In the app: Profile → Settings → Delete Account. You can also email us from the address on your account and we'll do it for you. Deletion removes your account and your data from our production systems — see the Privacy Policy for exactly what that means and how long backups persist.

Can I get a copy of my data?

Yes. Email us and we'll send your workout history and account data in a machine-readable format. We handle these manually today, so allow up to 30 days — usually it's much faster. An in-app export is planned.

Are there limits on the AI Coach?

Yes. You can save 3 AI-generated programs per calendar month, and there's a daily limit on coach chat messages, shown in the app as you approach it. The limits are what keep the coach free for everyone. Programs you've already saved stay usable — the cap is on creating new ones.

What does the coach remember about me?

The coach saves durable notes about your goals, injuries and limitations, preferences, and life context. You can read all of them in the coach's memory sheet, edit anything that's wrong, and delete anything you'd rather it forgot.

Can I suggest a feature?

Yes, and it's the main way we decide what to build next. You can submit a feature request from inside the app, see what everyone else has already asked for, and vote on the ones you want. The requests with the most votes get built first.

Kinetic is small and early, which means the people using it now have real influence over where it goes. If something is missing or awkward, say so — it genuinely changes the roadmap.

How do I report a bug?

Email us with what happened, what you expected, and roughly when it occurred. A screenshot or screen recording helps enormously.

I forgot my password.

Use "Forgot password?" on the login screen and we'll email you a reset link. If you signed up with Google or Apple, just sign in with that provider again — there's no separate Kinetic password.

How do I manage notifications?

Profile → Settings in the app, where each category can be switched on or off independently, or from your device's system notification settings for Kinetic.

Found a security issue?

Please email us before disclosing it publicly, and we'll work with you on a fix.